NOTE:

If the required number of seats are not met, the same tour will be arranged in a Customized Tour Format, where all services remain the same, except meals will be organized at good vegetarian restaurants.

1. Refund Processing Time

Refunds will take 15 working days to reflect in the customer's account.

2. Initial Advance Payment

The initial advance amount paid is non-refundable if the tour is cancelled by the tourist.

3. Cancellation Policy for Full and Final Payments

If the tourist has paid the full and final tour amount, the following refund policy will apply:

• 80% Refund: For cancellations made 60 days or more before the tour departure date.

• 70% Refund: For cancellations made between 30 and 59 days before the tour departure date.

• 50% Refund: For cancellations made between 15 and 29 days before the tour departure date.

• No Refund: For cancellations made within 14 days of the tour departure date. In such cases, 100% of the tour cost will be charged.

Flight Cancellations: In the event of a flight cancellation, the refundable amount will depend on the respective airline's cancellation and refund policy.

4. Muktinath Yatra – Flight or Helicopter Cancellation

If flight or helicopter services are cancelled due to unavoidable circumstances during the Muktinath Yatra, the amount paid for these services will be non-refundable under this policy. In such cases, alternative road transportation will be arranged at the same cost.

Interested yatris may travel to Muktinath by road, subject to a minimum of 6 passengers travelling together.

The road journey from Beni to Jomsom via Ghasa covers approximately 90 km and passes through scenic countryside. The journey from Jomsom to Muktinath and back will be arranged using local jeeps, subject to a minimum of 12 passengers travelling together.

5. Helicopter Services for Amarnath, Vaishno Devi and Kedarnath

Helicopter tickets for Amarnath, Vaishno Devi and Kedarnath will be booked by Bhageerathi Travels through local booking agents at the request of the tourists.

If helicopter services are cancelled due to unavoidable circumstances, such as bad weather, poor visibility or technical issues, the refund will be limited to the actual amount refunded by the helicopter company to the local booking agent, subject to the applicable ticket terms.

The refundable amount will be passed on to the tourist once Bhageerathi Travels receives the refund from the local booking agent.

Bhageerathi Travels will not be responsible for any consequential losses arising from such cancellations.

6. Changes or Cancellation by Bhageerathi Travels

Bhageerathi Travels reserves the right to alter or amend the tour date, time, cost or itinerary, or to cancel a tour due to operational or other unavoidable circumstances.

If a tour is cancelled by Bhageerathi Travels, all amounts paid towards the tour will be refunded in full by cheque.

However, Bhageerathi Travels will not be responsible for consequential losses, including expenses incurred on flights, train tickets or other travel arrangements.

7. Disruptions During the Tour

If a tour is disrupted or discontinued due to circumstances beyond the control of Bhageerathi Travels, including political disturbances such as war, riots or bandhs, natural calamities such as cyclones, earthquakes, landslides, snowfall or floods, damage to roads or bridges, vehicle breakdowns, missed flight or train connections, or the unavailability of darshan at temples, shrines or sightseeing destinations, the tourist will be responsible for any resulting additional expenses or losses.

Bhageerathi Travels will not be liable to compensate tourists for such consequential losses.

8. Unutilised Services or Discontinuation by the Tourist

If a tourist chooses not to utilise the food, accommodation, transportation or other services included in the tour package, misses any scheduled sightseeing programme, or discontinues the tour for personal reasons, no refund will be provided for the unutilised services.

9. Tour Cancellation Before Commencement Due to Unavoidable Circumstances

If a tour cannot commence as scheduled due to unavoidable circumstances, such as floods, earthquakes, riots, or the cancellation of scheduled trains or flights, Bhageerathi Travels will not be responsible for any consequential losses incurred by the tourist.

Any refund, rescheduling or adjustment of the tour amount will be subject to the applicable cancellation terms and the circumstances of the disruption. Tourists may be offered the option to reschedule the same tour to a future date, subject to availability and confirmation by Bhageerathi Travels.